• Shipping to USA :
  + Processing time: 5-10 business days
  + Shipping time: 10-15 business days
  Note: The items you ordered will reach you within 25 days for Standard Shipping
• Shipping to Worldwide:
  + Order processing: 7 – 10 business days
  + Standard Shipping: 10 – 28 business days
  Note: The items you ordered will reach you within 38 business days for Standard Shipping

To check the status of your order, click the tracking details link in your shipping confirmation email. You can also enter your order number in the ‘Order Tracking’ section on our website for quick access to your
order updates.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 5-7 days after you receiving that email.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

First of all, Choose products that you love, then click “ADD TO CART” and “Proceed to Checkout”. Then fill in your information and pay. That’s it! Very easy.

If you want to change anything in your order, please contact us via email support@katinatsports.com within 24 hours after placing your order.

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please Click Here for our Return and Refund Policy.

We highly recommend following the washing instructions found on the packing slip of your product. Our designs are intended to withstand multiple proper washings. However, they are not meant to endure
mistreatment. If you believe your product is defective, please contact us at support@katinatsports.com.

If you have not received your product, you should follow these steps:

1. Check the shipping confirmation: Make sure you have received a shipping confirmation email from us.
2. Check the delivery time: Verify the estimated delivery time. Some international shipments can take longer than expected due to various reasons such as customs clearance or logistical delays.
3. Track your order: Use the tracking number provided in the shipping confirmation email to check the status of your order.
4. Contact us: If the tracking information shows that the order has been delivered but you have not received it, or if the delivery time has passed and the tracking information has not been updated, contact us support@katinatsports.com
5. Check with neighbors or building reception: Sometimes the package is delivered to a neighbor or the building reception if you are not available at the time of delivery.
6. Contact the shipping company: If the tracking information shows that the package is stuck or delayed, you can also contact the shipping company for more information.